Legal
Contents
This policy is written in plain English. It explains how OchreOnline Pty Ltd handles personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
OchreOnline Pty Ltd (ABN 66 783 251 59) ("we", "us", "our") operates LiftWatch, a cloud-based lift phone monitoring system for Australian buildings. Our registered contact address is in the Northern Territory, Australia.
We are an APP entity under the Privacy Act 1988 (Cth) and we are committed to handling personal information responsibly and transparently.
LiftWatch processes SMS events from lift phone units. These events contain device status information (battery status, mains power status, call events) and are associated with device SIM numbers — not individual persons. This data is operational in nature and is not personal information under the Privacy Act.
We only collect personal information that is reasonably necessary for the purposes described in this policy (APP 3).
We share personal information with the following service providers as necessary to deliver LiftWatch:
We do not sell, rent, or trade personal information to any third party for marketing or commercial purposes.
We may disclose personal information where required to do so by law or in response to a lawful request by a government authority.
LiftWatch is built on Cloudflare's global infrastructure. Requests are processed via Cloudflare's Australian edge nodes. However, Cloudflare D1 (our database platform) does not currently offer an Australia-specific storage region. Data at rest is stored on Cloudflare's global infrastructure in accordance with Cloudflare's data processing terms and GDPR-equivalent safeguards.
Some service providers (Resend) operate infrastructure internationally. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the APPs (APP 8).
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access (APP 11). Our security measures include:
In the event of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.
We retain customer account information for the duration of the subscription and for up to 12 months after cancellation to allow for dispute resolution and compliance obligations, after which it is deleted.
Operational event logs are retained for the life of the deployment. Customers may request deletion of their data at any time by contacting us.
Under APP 12 and APP 13, individuals have the right to request access to personal information we hold about them, and to request correction of inaccurate information.
To make an access or correction request, contact us at privacy@liftwatch.com.au. We will respond within 30 days.
We may use customer contact information to send service-related communications such as subscription confirmations, renewal reminders, and product updates. These are not marketing communications and are necessary for the operation of your subscription.
We do not use personal information for unsolicited direct marketing without consent.
Our website uses cookies for the following purposes:
We do not use third-party advertising cookies or tracking pixels.
If you believe we have mishandled your personal information, please contact us at privacy@liftwatch.com.au. We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time. The effective date at the top of this page will be updated accordingly. For material changes, we will notify active customers by email.